Client security
Security advice
These precautions can help protect your devices, credentials and personal information when using online services.
Device security
- Keep your operating system, browser and applications up to date. Enable automatic security updates where possible.
- Use reputable security software and keep your firewall enabled. Install applications only from trusted official sources.
- Lock your device when you leave it unattended. Protect it with a strong device passcode and do not share access.
- Use a trusted network. Avoid public or shared devices for client access, and use WPA2 or WPA3 on your own wireless network.
Safe use of online services
- Enter banqueperenne.com yourself or use a trusted bookmark. Check the full website address before entering your details.
- Check that the connection uses HTTPS. A padlock alone does not prove that a website is genuine. Never bypass a browser certificate warning.
- Sign out when you finish. Review your account information and report any activity you do not recognise.
- Do not install software or allow remote access because someone claiming to represent the bank asks you to.
Safe use of email and messaging
- Verify unexpected requests using a contact route you already trust. Do not rely on a display name or an email signature.
- Do not open suspicious links, QR codes or attachments. Be cautious of urgency, threats or requests to move money.
- Never send passwords, payment PINs, recovery codes or one-time security codes by email or messaging.
- Send identity documents only through a secure process agreed with your contact, not in reply to an unexpected message.
Passwords and passcodes
- Use a long, unique password for each account. A reputable password manager can generate and securely store strong passwords.
- Keep your password, device passcode and payment PIN private. Do not reuse them for other services.
- Protect the email account used for password recovery. Enable multifactor authentication on services that support it.
- If you suspect that your credentials have been exposed, change them through the official website and contact us promptly.
